FAQ
Will my manufacturer reps still receive credit for my purchases?
Yes. As an authorized distributor, we partner with the manufacturer reps to provide you with the best service possible. Your manufacturer reps will receive full credit on all of your purchases through WVA.
How can I place an order?
You may place orders on the web 24 hours a day, 7 days a week. You may also place orders by phone or fax Monday through Friday from 8:00a.m. to 4:00p.m. (CT).
How long will it take to receive my orders?
Ship to Patient Orders – Estimated delivery time is 1-5 Days
Ship to Office Orders – Estimated delivery time is 1-3 Days
What shipping options are available?
The following shipping methods are available upon request:
- USPS Priority Mail (delivery time varies by location)
- UPS Ground (delivery time varies by location)
- UPS Next Day Air A.M. (delivery by Noon)
- UPS Next Day Air Saver (delivery by 4:00p.m.)
- UPS 2nd Day Air (delivery within 2 days)
If a lens I ordered is not in stock with WVA, how long should it take before I receive it?
If the lens is in stock with the manufacturer it should arrive to WVA within 3-5 business days.
If the lens needs to be manufactured:
- B&L Standard Blister Product: 2-3 weeks
- Optima Toric Vials: 3-4 weeks
- Ciba Standard Blister Product: 14 business days
- Vial Product: 14 business days
- Made to Order: 14 business days to 6 weeks (must pass inspection)
- Cooper Standard Blister Product: 2 weeks
- Made to Order and XR lenses: 2-4 weeks
- Vistakon: All product: 7 business days
What is the process for ordering STOCK Trials?
Fill out the stock trial forms or use WVA Scan to manage your trial sets. Using WVA Scan you can order stock lenses by scanning them as you dispense them. It’s simple, scan it, send it and you’re done. Click here for more information on WVA Scan.
Please be aware of trials that are manufactured in multi-packs. When ordering these trials, please designate the number of “packs” you would like to order. Single trials are not available in these instances.
Trials Manufactured in a multi-pack
Bausch and Lomb
- Soflens Daily Disposable
Cibavision
- Air Optix Aqua
- Dailes Aqua-Comfort Focus
- Dailies Focus Dailies Progressives
- Focus Dailies Toric
- Focus Monthly Color
- Focus Weekly Color
- Freshlook 1-Day colors
- Freshlook Colors
- Freshlook Colorblend
- Freshlook Dimensions
- Freshlook Lite Tint
- O2 Optix
Coopervision
- Avaira
- Biofinity
- Biomedics 38
- Biomedics 55 UV
- Biomedics 55 Premiere
- Biomedics EP
- Biomedics XC
- Clearsight 1Day
- Clearsight 1Day Toric
- Frequency 55
- Frequency 55 Aspheric (Encore Premium)
- Proclear 1Day
- Proclear Sphere
- Vertex Sphere
Hydrogel Vision
- Extreme H2O 54%
- Extreme H20 59%
- Extreme H2O 59% Thin
Vistakon
- Acuvue 1 Day
- Acuvue 1 Day Moist
- Acuvue 2
- Acuvue Advance
- Acuvue Enhancer Colours
- Acuvue Oasys
- Acuvue Opaque Colours
- Acuvue Oasys for Astigmatism (Specific Parameters)
- Acuvue TrueEye